With Call Center Learning Solutions you will find experienced Contact Center Trainers who will customize training solutions to help you meet your objectives. Call Center Learning Solutions provides the most comprehensive and complete list of courses focusing of every area of Contact center Management, Operations, and Agent Training.
| Name of Course | Focus Area | Duration |
| Operations Management for Call Center Supervisors | Operations Management | 24h |
| Operations Management for Call Center Leaders/Managers | Operations Management | 24h |
| Metrics – Manage Call Center Key Performance Indicators | Operations Management | 8h |
| Coaching Call Quality Skills for Call Center Leaders | Operations Management | 24h |
| Calibrate Call Quality Across the Enterprise | People Management | 8h |
| Coach Call Quality for Lead Agents | People Management | 24h |
| Building Effective Call Center Teams | People Management | 8h |
| Building a Call Center Culture and Employee Loyalty | People Management | 4h |
| Leadership and Management Skills For Call Center Supervisors | People Management | 8h |
| Manage Change, Stress and Teams | People Management | 4h |
| Manage Change, Teams and Time | People Management | 4h |
| Performance and Conflict Management for Call Center Leaders | People Management | 16h |
| Train the Trainer to Train | Trainer Workshop | 16h |