With Call Center Learning Solutions you will find experienced Contact Center Trainers who will customize training solutions to help you meet your objectives. Call Center Learning Solutions provides the most comprehensive and complete list of courses focusing of every area of Contact center Management, Operations, and Agent Training.

Name of Course Focus Area Duration
What You Need to Know About the Call Center Core skills 4h
Manage Your Personal Performance and Development Core skills 4h – customized
Customer Care and Call Handling Skills for Agents Core skills 24h – customized
Dealing with Difficult Customers and Situations Core skills 2h – add to cust care
Handle Stress and Change Core skills 4h
Email – Learn to Write Right  Core skills 4h
Teambuilding for Call Center Agents Core skills 8h
Add-on, Up Sell and Cross Selling Skills Sales workshop 4h
Solution Selling Inbound Agents Sales workshop 24h
Account Management and Account Cycling Large Clients  Sales workshop 16h
Collection Skills for Agents Collections Workshop 24h